Traitwise Terms of Service

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Subscriptions and Payments

Fees for Services. By using this application, you agree to pay to Traitwise fees for plans you purchase or use, in accordance with the pricing and payment terms presented to you for that Service. Where applicable, you will be billed using the billing method you select through your account management page. Fees paid by you are non-refundable, except as provided in these Terms or when required by law.

Subscriptions. Some of our Services are billed on a subscription basis (we call these “Subscriptions”). This means that you will be billed in advance on a recurring, periodic basis (each period is called a “billing cycle”). Billing cycles are monthly. Your Subscription will automatically renew at the end of each billing cycle unless you cancel auto-renewal through your online account management page. You may cancel auto-renewal on your Subscription at any time, in which case your Subscription will continue until the end of that billing cycle before terminating.


You Retain Ownership of Your Content. You retain ownership of all of your intellectual property rights in your Content.

Limited License to Your Content. You grant Traitwise a royalty free license to use your content for instant feedback within your survey as permitted by Traitwise’s privacy policies. This license for such limited purposes continues even after you stop using our Services. Use of Traitwise public questions grants Traitwise complete use of data collected by your users, anonymously. Neither the user nor survey creator will be identified with public question results.

Acceptable Uses

Legal Compliance. You must use the Services in compliance with, and only as permitted by, applicable law. You are responsible for your conduct, content, and communications with others while using the Services. You must comply with the following requirements when using the Services:

(1) You may not misuse our Services by interfering with their normal operation, or attempting to access them using a method other than through the interfaces and instructions that we provide.

(2) If your use of the Services requires you to comply with industry-specific regulations applicable to such use, you will be solely responsible for such compliance. You may not use the Services in a way that would subject Traitwise to industry-specific regulations. For example, you may not use the Services to collect, protect, or otherwise handle “protected health information” (as defined in 45 C.F.R. §160.103 under United States federal regulations). All HIPAA covered entities must use a secure embed Service.

Changes and Updates

Changes to Terms. Traitwise may change these Terms at any time for a variety of reasons, such as to reflect changes in applicable law or updates to Services, and to account for new Services or functionality. Any changes will be posted to the location at which those terms appear.

Changes to Services. Traitwise continuously changes and improves the Services. If Traitwise discontinues a Service, we will give you reasonable advance notice to provide you with an opportunity to export a copy of your Content from that Service.


Please contact us with any questions about these terms at